At Woodsleigh Wild Treats, your satisfaction and your pet’s happiness  is important to us. We take great care in preparing and packing our natural treats and want you to feel confident shopping with us.

In line with the Consumer Rights Act 2015, customers are entitled to a refund or replacement if goods are faulty, damaged, or not as described. Refunds or exchanges are therefore only offered for items that arrive faulty or damaged.

If there is an issue with your order, please contact our customer service team within  days of receiving your order, and we will be happy to guide you through the process. We may ask for photographic evidence of the fault or damage to help us resolve the matter quickly and fairly.

Due to the perishable and hygienic nature of pet food products, we are unable to offer refunds or exchanges for:

• Change of mind

• Incorrect product selection

• Products that have been opened or partially used

Our priority is to ensure you receive high-quality treats and a smooth, positive shopping experience. If something isn’t right, please get in touch , we’re always here to help.